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How kicau99 Handles Your Personal Data

Your personal data stays with us — not sold, not passed around. This page explains exactly what we collect when you open an account, how your DANA, OVO or GoPay wallet details are handled, and what rights you have over your own information.

No data sold to third partiesWallet data handled separatelyYou can request data deletionEncrypted account storageContact us anytime about your data
kicau99 How kicau99 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review, correct or remove data we hold on your account, reach out directly. Our Indonesia support team handles data requests through these channels. We aim to respond to all privacy-related queries within a reasonable timeframe, and we will confirm receipt when your request arrives.

Team online

Live Chat

Open the live chat from your account dashboard. This is the quickest path for data access requests or questions about what we store on your profile.

Email Support

Send a written data request to our support email. Include your registered account name and the specific data action you are requesting — access, correction or deletion.

Account Settings

Some data preferences can be managed directly inside your account. Go to Settings, then Privacy, to review marketing contact preferences and connected wallet details.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption across all account pages, meaning data in transit between your device and our servers is protected. Cookies on kicau99 serve two purposes: session management so you stay logged in, and analytics so we understand how the platform is used. We do not use cookies to build advertising profiles for external parties. You can clear cookies from your mobile browser at any time without losing your account.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to improve the platform. No advertising or cross-site tracking cookies are placed on your device.

Data Retention

Account data is retained for as long as your account is active and for a reasonable period after closure to handle any outstanding disputes or withdrawal queries.

Account Security

Each login is protected with OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to lock the account.

Your Right to Request Changes

You can request a copy of your stored data, ask us to correct inaccuracies, or request deletion. We will confirm and action each request through the contact paths listed above.

Common Questions About Your Privacy

These are the questions we actually receive about how we handle personal data, wallet details and account information. If your question is not here, reach us through live chat or email.

No. Your DANA, OVO or GoPay wallet details are used only to process your transactions. We do not pass payment information to third parties for any marketing or profiling purpose.

Yes. Submit a data access request through live chat or email with your registered account name. We will provide a summary of the data stored on your profile.

Contact support through live chat or email and request full data deletion. We will process your request and confirm once your data has been removed from our active systems.

We use session and analytics cookies only. You can clear or block cookies from your mobile or desktop browser settings. Clearing them will log you out of your current session.

Transaction records are kept while your account is active and for a reasonable period after any account closure, primarily to resolve withdrawal queries or account disputes if they arise.

No. The same data handling rules apply to all accounts regardless of location within Indonesia. Access is subject to local law and available only in eligible regions.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.